Norwegian launches new Premium Wi-Fi on European flights

Airline introduces new Premium Wi-Fi service to Boeing 737-800 fleet

Norwegian is continuing to enhance the passenger experience by commencing the rollout of new and improved inflight Wi-Fi connectivity onboard the airline’s Boeing 737-800 fleet.

Norwegian, named Europe’s Best Low-Cost Airline by SkyTrax, was the first airline to offer passengers free in-flight Wi-Fi on all European flights in 2011. The airline became the first to introduce live television over the skies of Europe in 2015 and in 2018 it took delivery of its first Boeing 787-9 Dreamliner equipped with inflight Wi-Fi. Norwegian became the first low-cost airline to offer customers free Wi-Fi for the full duration of intercontinental flights.

Today, Norwegian has launched an upgraded Wi-Fi experience on its Boeing 737-800 aircraft as part of improving the customer experience. Norwegian operates Boeing 737-800 aircraft on intra-European routes, routes connecting Europe with North Africa, Middle East and on flights between the USA and the French Caribbean.

Norwegian will gradually roll out the new Premium Wi-Fi service across its Boeing 737-800 fleet and expects to complete the rollout in mid- February 2019.

Three Wi-Fi packages available

Customers travelling on a Boeing 737-800 aircraft with the new Premium Wi-Fi service available will have a selection of three packages – SURF, the free option and two paid options, SOCIAL+SURF and STREAM+SURF, both offering faster speeds.

• SURF – Available for free, delivers web browsing, email and text-based messaging

• SOCIAL+SURF – Provides faster web browsing, access to email and all social media. Available for €5 per device. (Pricing may be subject to change.)

• STREAM+SURF – Offers faster web browsing, email access and social media in addition to the ability to stream TV shows, movies and music content on services such as Netflix, YouTube and Spotify among others. Available for €12 per device. (Pricing may be subject to change.)

Helga Bollmann Leknes, CCO at Norwegian said: “We’re continuing to upgrade the passenger experience by commencing the rollout of Premium Wi-Fi on our Boeing 737-800 fleet that will give our customers improved connectivity across our global fleet.

“We set an industry first in 2011 by being the first European airline to offer free Wi-Fi on all European flights and from today, thousands of passengers daily will get to stay connected in the skies with a faster Wi-Fi connection than ever before flying Norwegian.”

Norwegian expects to have the rollout of Wi-Fi completed on 50 per cent of its Boeing 787-9 Dreamliner aircraft by 2020.